Refund Policy
Last Updated: June 2026
1. Introduction
This Refund Policy explains how refunds, cancellations and payments are handled by BuzzBox Evo. By purchasing our services, approving a quotation or making a payment, you agree to this policy.
2. Digital Services
BuzzBox Evo provides customised digital services including website development, AI marketing, ecommerce setup, business apps, automation, branding and IT solutions.
As these services are tailored to each client, refunds may not be available once work has started.
3. Deposits And Upfront Payments
Any deposit or upfront payment is used to reserve project time, begin planning, allocate resources and start project work.
Deposits are generally non-refundable once work has commenced.
4. Cancellation Before Work Starts
If you cancel before any work has started, we may issue a full or partial refund depending on:
- Whether project planning has begun
- Whether resources have been allocated
- Whether third-party costs have been paid
- Whether consultation or strategy work has been completed
5. Cancellation After Work Starts
If work has already started, any completed work, planning, design, development, consultation, research or third-party costs will be deducted from any possible refund.
If the completed work value is equal to or greater than the amount paid, no refund will be due.
6. Monthly Services
Monthly services such as AI marketing, website care, IT support or business support are billed according to the agreed monthly arrangement.
Monthly payments are generally non-refundable once the billing period has started. Cancellation terms will be confirmed during onboarding or in the service agreement.
7. Third-Party Costs
Third-party costs are non-refundable once purchased or activated. These may include:
- Domain names
- Hosting
- Premium plugins
- Software licences
- Stock images or assets
- Advertising spend
- API or platform fees
8. Device Repair Services
For device repairs, refunds are not normally provided once repair work has been completed and the device has been returned in working condition.
If a repair fault reappears due to the same repair issue, we may inspect the device and offer a correction, replacement part or partial refund where appropriate.
9. Unsatisfactory Work
If you are unhappy with a service, please contact us first. We will make reasonable efforts to review the issue and provide corrections where the issue relates directly to our work.
Refunds are not issued simply because of a change of mind, change in business direction, delayed client content or requests outside the agreed project scope.
10. Refund Processing Time
Approved refunds will usually be processed within 5–10 working days. The time it takes to appear in your account may depend on your bank or payment provider.
11. How To Request A Refund
To request a refund review, please contact us with your name, invoice number, payment date and reason for the request.
Email: hello@buzzboxevo.co.uk
12. Contact Information
BuzzBox Evo
Unit F41, First Floor
Victoria Shopping Centre
Southend-on-Sea
SS2 5SP
Email: hello@buzzboxevo.co.uk
Phone: 07757 121317